Generative AI Training for IT Organizations
How do IT organizations that have adopted Generative AI (GenAI) tools manage the training of their IT workforce?
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Among IT organizations that have adopted GenAI tools, nearly half have implemented formal training for IT staff
The most common training methods are courses developed by an outside organization and training by in-house experts
Those mostly satisfied with their approach utilize external courses or external expert webinars
Formal GenAI training adopted by nearly half of IT organizations
Nearly half (47%) of organizations with GenAI tools offer formal training to their IT staff, while 38% are planning to implement such training.
Does your organization provide any formal training for IT employees on the use of GenAI tools and technologies?
Note: May not add up to 100% due to rounding
n = 125
Top training methods include external courses and in-house, expert-led meetings
Of the organizations that offer formal training (n = 59), 76% utilize external training courses, while 54% rely on in-house, expert-led training meetings or webinars.
What methods does your IT organization use to equip team members with the necessary skills to use GenAI tools effectively? Select all that apply. (1)
Vendor-provided tool or documentation 39% | Employees are encouraged to experiment on their own 36% | Lunch-and-learns 31% | Knowledge base documentation developed in house 29% | 1:1 coaching 15% | Employees are reimbursed for courses/products of their choosing 10% | Don’t know 0% | Other 0%
n = 59
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Question: What challenges have you encountered in implementing GenAI training programs within your IT organization, and how have you addressed them?
[GenAI] is moving so fast it's hard to develop traditional training.
Question: Anything else you'd like to add about how your IT organization is approaching GenAI training?
Our cloud provider [is] providing training to our team.
Mostly satisfied respondents report use of external courses and webinars
How satisfied are you with the effectiveness of your IT organization’s current approach to GenAI training?
Among respondents whose organizations provide formal training (n = 59), the majority (56%) report being mostly satisfied with the effectiveness of their IT organization's current training approach.
Not at all satisfied 0% | Don’t know 0%
n = 59
Among respondents who report being mostly satisfied (n = 33), the most prevalent training methods are external training courses (82%) and meetings/webinars with outside experts (58%).
What methods does your IT organization use to equip team members with the necessary skills to use GenAI tools effectively? Select all that apply. (2)
Vendor-provided tool or documentation 42% | Employees are encouraged to experiment on their own 36% | Lunch-and-learns 30% | Knowledge base documentation developed in house 27% | 1:1 coaching 15% | Employees are reimbursed for courses/products of their choosing 12% | Don’t know 0% | Other 0%
n = 33
Question: What challenges have you encountered in implementing GenAI training programs within your IT organization, and how have you addressed them?
The biggest challenge is to balance GenAI learning/training with measurable business results. We are targeting specific business use cases for GenAI and reflect that in our training programs. And we are also building our training program through partnership with external vendors.
In their own words...
Question: Anything else you'd like to add about how your IT organization is approaching GenAI training?
We're focused on making sure everyone has basic knowledge, and investing in concrete use cases.
Question: What challenges have you encountered in implementing GenAI training programs within your IT organization, and how have you addressed them?
[There is] no standardized training available that best addresses our needs holistically. We are looking at curating different content to build a GenAI toolkit.
It is challenging to find the bandwidth from the people to systematically invest time in the GenAI topic. We try to hand pick some individuals who have interest and motivation and who can get the time necessary to look into this.
Respondent Breakdown
1 Question shown only to leaders who answered "Yes" to the question "Does your organization provide any formal training for IT employees on the use of GenAI tools and technologies?"
2 Data filtered to show only respondents who answered “Mostly satisfied” to the question “How satisfied are you with the effectiveness of your IT organization’s current approach to GenAI training?”