AIOps: Hype Or Practical I&O Solution?
AIOps solutions have the potential to increase automation of and visibility into IT infrastructure and operations (I&O). How are leaders exploiting this technology to best drive ROI?
One minute insights:
- More than a two-thirds of respondents are either deploying or planning to deploy AIOps
- Leaders are satisfied with their AIOps deployment and many are using external tools to do so
- The AIOps benefits cited by most leaders are centralized visibility into IT I&O inputs and automated alerts
- Nearly half of respondents are struggling with false positives and data manage- ment is a challenge for many
- Most leaders are skeptical of vendors offering AIOps tools, but believe it to be a fully defined solution
Most leaders are currently deploying AIOps or planning to deploy it within the next year
Most (36%) respondents are currently deploying AIOps and about one-third (33%) plan to do so.
I'm optimistic, but not completely convinced of the value of these solutions.
As we continue to build public cloud workload, we are working to build in AIOps in parallel with construction.
Respondents are seeing satisfactory deployment using external tools, and chose to adopt AIOps to increase automation
The majority (62%) of leaders currently working on AIOps are satisfied with their deployment, with most using external tools (73%), and only 5% using an in-house (i.e., proprietary) solution.
The most common reason for adopting AIOps is to increase automation (72%), but for many leaders this choice was also driven by having too much data for traditional IT operations management (ITOM) practices (50%) and a need to introduce/improve alerts (47%).
As with any new technology, the solution has to be contextualized for your environment.
This is like any other tool that can provide automation, it takes in-depth knowledge of the environment and continued tuning as the environment ebbs and flows. Overall, if a mature tool is implemented and tune[d] properly, there should be solid ROI over time.
Many leaders look to AIOps for automated alerts, yet challenges such as alert fatigue and false positives are common
51% of leaders are looking to gain centralized visibility into IT infrastructure and operations (I&O) inputs by adopting AIOps. Respondents also identified automated alerts (48%), increased issue discovery (40%) and increased innovation (40%) as key benefits.
The most reported challenges to adopting AIOps are false positives (49%), data management (44%) and alert fatigue (39%). Nearly a third of respondents also highlighted misleading vendor marketing (31%) and integration difficulties (31%) as hurdles.
We're starting to see real benefits, however it'll take some time to mature properly. The positives far outweigh the challenges.
With many monitoring tools, the proof is in the pudding. Once it's been running for a year, the proof or failure will be clear. In 35 years, monitoring has been difficult to tune. I don't see this significantly improving tuning but [it] may help with low value alerts.
While the vast majority of leaders are skeptical of vendors offering AIOps, many see it as a fully defined solution
Nearly half (47%) agree that AIOps is a fully defined solution, yet one-fifth (20%) of surveyed leaders disagree on this point.
AIOps is mostly a marketing buzz-term. Few vendors are truly delivering what they advertise.
I think AIOps is still in [the] early stages of effective use case development and will require a cycle or two to mature.
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